Refund policy
Damaged During Shipping:
We carefully package every piece to help ensure it arrives safely. However, pottery is fragile, and occasionally damage may occur during shipping. If your order arrives damaged, please contact us within 72 hours of delivery and provide photos of the damaged item, the packaging, and the shipping box. Please retain all packaging materials until your claim has been resolved.
For items damaged during shipping, we will offer a replacement when an identical or comparable piece is available. Because our pottery is handmade and often one-of-a-kind, an exact replacement may not always be possible. If a replacement is unavailable, we will offer a refund for the damaged item.
Because each piece is handmade and unique, we may not be able to provide an exact replacement. In the event of damage during shipping, we will offer a full refund or, when possible, a replacement of similar value
Damaged during shipping → refund or replacement.
Defective item → refund or replacement.
Customer changed their mind/didn't like it → no return.
Custom/commissioned pieces → final sale
Refund & Return Policy
Thank you for supporting handmade pottery! Each piece is thoughtfully made by hand, so slight variations in shape, color, texture, and glaze are a natural part of the process and are not considered defects.
Returns & Exchanges
Because our pottery is handmade and many pieces are one-of-a-kind, we do not accept returns or exchanges simply because you change your mind or decide you don't like the piece after receiving it.
Please take a moment to review product photos, descriptions, dimensions, and colors before placing your order. If you have questions about a piece, we're always happy to help before you purchase.
Damaged Items
We carefully package every order to help ensure your pottery arrives safely. However, pottery is fragile, and occasionally an item may be damaged during shipping.
If your order arrives damaged, please contact us within 72 hours of delivery and include:
- Photos of the damaged pottery
- Photos of the shipping box, including any visible damage
- Photos of the packaging materials
- Your order number
Please keep the original box and all packaging materials until we have resolved the issue, as they may be needed for a shipping claim.
For pottery damaged during shipping, we will provide a replacement when an identical or comparable piece is available. Because many of our pieces are handmade and one-of-a-kind, an exact replacement may not always be possible. If we cannot provide a replacement, we will issue a refund for the damaged item.
Defective Items
If you receive an item that has a genuine defect related to its construction or workmanship, please contact us within 7 days of delivery. We will review the issue and, when appropriate, offer a replacement or refund.
Normal variations that occur naturally with handmade pottery—including minor differences in glaze color, texture, shape, or size—are not considered defects.
Custom & Commissioned Pieces
Custom and commissioned pottery is final sale and cannot be returned or exchanged due to changes of mind or personal preference.
We will work with you during the design and ordering process to make sure we understand your preferences before creating your piece.
If a custom item arrives damaged or has a genuine workmanship defect, please contact us so we can work with you on an appropriate solution.
Refunds
Approved refunds will be issued to the original payment method. Please allow your payment provider or financial institution additional time to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the item was damaged during shipping or the error was on our part.
Questions
If you have any questions about our return or refund policy, please contact us before placing your order. We're always happy to help!
Thank you for choosing handmade and supporting a small pottery business!
Orders are shipped via USPS or UPS using the service that provides the best combination of price and delivery time for your package